Customer Success Manager, Malta
OKTO, Malta
Job Description
OKTO’s continuous growth demands high-caliber candidates, who can demonstrate professionalism, passion, and creativity. For those who come on board, we offer significant career advancement, challenges, and a runway for growth.
OKTO (www.oktopay.eu) powers digital payments for every entertainment, leisure, and gaming environment. Our unified payment platform combines secure, real-world transactions with the most powerful payment technology to create immersive payment experience for both merchants and their users.
Since 2019, OKTO has been improving payment interactions for online and retail gaming and introducing frictionless payments with its local knowledge, sector expertise and international capabilities.
The expanding business now employs over 100 payment experts, gaming insiders and software engineers, serving some of the most exciting international markets including, Brazil, Romania, Italy, Greece, Germany, the UK and Spain.
By enabling responsible real-time transactions, we remove the friction and risk associated with traditional payments and deliver digital transformation opportunities for our customers and millions of consumers around the world.
OKTO.CASH is an Alternative Payment Method with Cash-to-Digital customer journey. It allows users to top up their gaming accounts safe, fast and frictionless.
OKTO.WALLET is a compliant, open-loop, omni-channel payment solution tailored for the gaming, entertainment and leisure industry. OKTO.WALLET is used in both retail and online environment.
OKTO.DIRECT is the first and only retail payments gateway that unlocks with one integration multiple digital payment methods for users to deposit and withdraw in real-time. The solution can be integrated into any touchpoint and across all verticals in retail.
MANAGED PAYMENT SERVICES IN BRAZIL: Payment platform enabling multiple payment methods, cross-border settlements, KYC services, Local customer support, currency hedging, Prepaid Card.
OKTO is looking for an ambitious sharp candidate, willing to create long-term, trusted relationships with our customers. The Customer Success Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. In this role, you will liaise with cross-functional internal teams (including Business Development, AML and Client Onboarding, Technical and Operations team) to improve the entire customer experience. This position may require occasional travel.
Requirements
- Serve as the lead point of contact for all customer management matters
- Build and maintain strong, long-lasting client relationships
- Maximize the potential of the solution by increasing volume.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Upsell and develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Monitor correct implementation of integration and launch of payment methods; Facilitate post-go live marketing and promo activities
Required Skills
- Proven work experience as an Account Manager/ Junior Account Manager or relevant role in the fintech industry/ payments solutions and/or online gaming
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software, Salesforce in particular and MS Office (particularly MS Excel and Powerpoint)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
- Team Leading experience will be considered a plus
Benefits
Competitive renumeration package according to your along with sales/ KPI related targets and bonuses as per company’s sales bonus plan
Opportunity to work in a fast-paced international company
Friendly, motivating, and challenging environment where you can thrive and develop your skills