SiteOps Support Engineering Lead
Nium, Malta
Job Description
Nium is a next-generation financial services platform that enables companies around the world to unlock new revenue opportunities and improve cash flow economics
Nium is a leader in its geographical and payment service breadth, owning licenses in the world’s largest and fastest-growing economies. Our modular platform allows banks, payment providers, travel companies, and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally. Our proprietary set of APIs embeds financial services and can bring to life multiple B2B and B2C use cases in a matter of weeks.
Nium is part of CB Insights Fintech 250, which highlights the most promising Fintech companies globally. Today, Nium serves over 130 million customers and enables platforms to provide access to financial services to over 3 billion people across the world.
Where do you come into the picture?
The SiteOps Support Engineering Lead will lead a team of highly talented SiteOps Support Engineers that are part of a Network Operations Centre being evolved into a 24x7 manned service. Apart from providing technical support to corporate customers, the team is responsible for monitoring and maintaining the hosted systems, as well as setting up new deployments for scope of the SiteOps responsibilities. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications and hosted on clusters of Tomcat application servers on Linux environments, as well as containerised microservices running on Kubernetes Clusters.
The SiteOps Support Engineering Lead must be a motivated team player that can see projects to completion, work independently, and be willing to lead other team members to ensure the highest level of satisfaction.
What would a day in your life @ Nium look like?
- Line manage and oversee personal development of his team, performing resource allocation to tasks, monitor team progress, approving leave, and perform routine performance appraisals.
- Guide team efforts towards successful project delivery and customer satisfaction.
- Provide technical leadership to team-mates through coaching and mentorship.
- Maintain high standards of application management and support within the team by establishing good practices and habits.
- Assist in sprint planning and work with all the stakeholders to schedule tasks achieving a balance between application management, customer support, and service improvements projects.
- Be part of the on-call technical support team.
- Perform regular updates between team members, project members and other stakeholders to report on quality of service and project progress.
- Maintaining operations and administering Nium’s proprietary and ancillary systems, ensuring corporate SLAs are met.
- Maintain healthy systems and develop and measure KPIs in all system layers.
- Troubleshooting day-to-day client issues and provide timely support to customers using CRM tools.
- Setup environments and deploy applications for new customers.
- Interaction with third-party suppliers and other departments as required.
- Develop and maintain Incidence Response procedures and manage incidents that can arise during the delivery of services.
- Be responsible for the day-to-day operations for his team.
- Managing change to production systems.
- Managing the release cycle of Nium’s systems
Requirements
- B.Sc. in ICT, Engineering or equivalent qualification or a minimum of 4 years of experience in a senior role.
- Team-leading experience with the ability to influence, set an example, and develop your team to continuously improve outcomes.
- Strong working knowledge of MySQL, Linux and Web Applications.
- Excellent troubleshooting skills.
- Good written and verbal communication skills.
- A positive person with a can-do attitude and willingness to learn.
- Ability to work under pressure and prioritize as required.
- Experience with tools used for cloud provisioning, configuration management, application deployment, continuous delivery, intra-service orchestration and infrastructure management is considered an asset
- Experience in the financial industry, including knowledge on PCI-DSS is considered as an asset
- DevOps, Docker and Continuous Integration/Delivery experience considered as an asset
Benefits
- Hybrid working environment, 3 days in the office and 2 days work from home.
- Full health insurance coverage including an employee assistance program
- Annual wellness stipend for sports equipment or gym memberships.