Senior Payments Analyst
ComeOn Group, Malta
Job Description
We are looking for the next SeniorPayment Analyst, aka superhero - who will make the day for our customers! Can you perform under pressure? Work independently whilst still having a laugh? Have you got previous payments experience? If you are keen to learn more, then please read on what this role entails.
Back to the serious stuff, in a few lines, you will be expected to work various shifts, including weekends. You will be responsible for checking gaming transactions whilst ensuring that ComeOn retains its ability to transact freely and efficiently with our customers. An average workday will mainly involve checking gameplay, withdrawal requests and verifying due diligence from the customers. You will be involved in gathering background information to develop and deliver an analysis of accounts. Therefore, there is also a strong sense of responsibility to protect ComeOn, our customers and any stakeholders from inherent risk caused by fraud, Money laundering and error. You will also have tasks handed over from management and be responsible for the department KPIs.
How will you day to day look like?
- Ensure payments made to processing centres and e-wallets are sent successfully within time frames specified in service level agreements and in accordance with the company’s fraud and risk policy
- Check that the customer due-diligence database accurately reflects all personal documents received from customers
- Review of customer documentation and KYC checks for various jurisdictions in line with policy.
- Ascertain any fraudulent transactions and accounts are spotted early to minimize the risk to the company
- Handling suspicious accounts and events in accordance with company procedures.
- Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way
- Initiate supporting improvements to the Payments functions in the department
- Contributing to team effort by meeting KPI’s and SLA’s.
- Assisting Team Queries (basic)
- WLD monitoring / distro monitoring / worklist tasks instructions (Daily)
- Next day WLD
- Double checking Locked WDs
- Large WDs (sitting in the maximum limit permissible)
- Reporting and following up on general mistakes spotted with the purpose of aligning internal proficiency and efficiency
- Shadowing Newbies and helping them develop through time
- Ad hoc tasks assigned by team leads or management
Requirements
We work in an international office with people from all over the world so by default we want you to be able to share and contribute ideas to the team so fluency in English is essential. Good communication and seeking solutions is essential to work efficiently in all teams, especially our Payments team.
If you have experience within the industry, the online gaming world of sports betting and casino then that's ace, if you have experience in payments elsewhere and have a keen interest in placing your own bets or have had a play around on casino's before then that might work too ;) Either way we need you to have experience withing a Payments team.
In turn, this clearly means that you have an excellent understanding of all payment processes (e.g. KYC, AML, etc.). You probably have strong numerical skills, analytical skills and have a very good eye for details. This is especially important when reviewing documents or looking at approving transactions of all sizes.
Good knowledge of MS Excel / Word and excellent keyboard skills are a given almost these days, but we want to add them in there in case!
We need you to be able to learn new technology/systems/applications quickly as some of the ones we have may be different to those you have used in the past. At ComeOn we believe you to be an expert in your field, so you will be expected to be able to work on your own initiative, according to deadlines set. We all have goals and targets here and it is up to each and everyone of us to make sure these are achieved and met.
Benefits
We work in an international office with people from all over the world so by default we want you to be able to share and contribute ideas to the team so fluency in English is essential. Good communication and seeking solutions is essential to work efficiently in all teams, especially our Payments team.
If you have experience within the industry, the online gaming world of sports betting and casino then that's ace, if you have experience in payments elsewhere