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Portuguese Customer Support Job in Malta
Hero Gaming , Malta

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 27, 2021
Last Date
Jul 27, 2021
Location(s)

Job Description

We are looking for a Customer Support Hero based in Malta to assist our Portuguese and English speaking players across a multi-brand platform! At Hero Gaming we are obsessed about impressing our customers with the best possible experiences. The vision of creating a WOW experience for our customer, remains the guiding light for our great team of Customer Support Heroes.


The selected person will be responsible to:

  • Assisting our players via chat and e-mail
  • Providing WOW experience to our players
  • Maintaining customer focus and responding to customer queries in accordance to company guidelines
  • Supporting and guiding customers with all requests and escalating and following up where necessary
  • Promoting Hero Gaming’s values and products
  • Ensuring a professional working relationships with customers and colleagues

Requirements

Are you the right fit for the role?

This is what we are looking for:

  • Previous experience in customer service or a similar position
  • A team player with a positive attitude
  • Good communication and IT-skills
  • Excellent written and spoken skills in both Portuguese and English, knowledge of a 3rd language is an asset.
  • You must be over 18 years old and have a clean police record
  • Flexible approach to work and ability to work late shifts including weekends and public holidays.
  • Ambitious and can imagine a future within Hero Gaming.

Who We Are:

Founded in 2013, Hero Gaming focuses on offering the best gaming experience in the market through customer centricity and diverse options for its customers through speed, simplicity and gamification. The humble and truly passionate team behind our brands not only come up with new and creative ideas, but also have a great track record in executing projects with agility. Thanks to our brilliant team, Hero Gaming has become one of the most reputable companies in the industry.

How We Do It:

Opportunistic, fast-thinking, fast-working, fast-playing and fast-learning, Hero Gaming is committed to transparency, collaboration, experimentation, and agility. We Love what we do, we Dare to take risks, to think differently, and we Win by working hard to achieve our goals and beyond.

We believe that we are on a journey together which is revolutionising our industry. We have created an environment where innovation and creativity are fostered. Our Heroes are

Benefits

Job Specification

Hero Gaming

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