Internal IT Support
Hero Gaming, Malta
Job Description
This opportunity is ideal for an energetic and self-motivated individual who is looking for an exciting and satisfying career and a great learning opportunity within a fantastic team.
The Internal IT Support will provide great exposure on various IT areas such as hardware, software, networking, and security. The selected candidate will be responsible for providing outstanding support of IT systems and networking infrastructure to all our heroes and will be handling a multitude of operational tasks such as installing applications and software remotely and in-person, maintain end user IT equipment, troubleshooting and resolving issues, automating solutions for the team, and documentation. Great communication skills will go a long way in this role to ensure excellent customer service, and optimal coordination with the users and the team. Moreover, we are looking for someone who has a growth mindset, thrives in a fast-paced environment, and who gets a kick out of problem solving and challenging ideas and way of doing things.
Based in Malta and reporting to the Manager - IT Operations amp; Compliance, the selected person will be responsible to:
- Provide timely IT related end user support by being the go-to Level 1 support person
- Provide a Service-Oriented Approach to our internal users, as well as proper communication, coordination and follow ups
- Operate within an incident monitoring tool environment
- Install, deploy and maintain end user IT equipment including laptops, mobile devices and printers
- Installing OSs, security software and other company-needed applications remotely and in-person
- Master office identity and access management
- Follow-up on open issues that arise throughout the course of daily duties and/or other assignments being performed
- Maintain and assist with the company’s network and security system.
- Responsible to procure, maintain and securely recycle internal IT equipment
- Maintain documentation and inventory of internal IT systems
- Perform additional duties and assignments as required in support of internal IT systems
Requirements
Are you the right fit for the role?
This is what we are looking for:
- A strong interpersonal and customer service skill.
- A ‘can do’ attitude
- A team player
- Ability to work without supervision
- A drive with an ability to prioritise issues based on impact.
- Excellent communication skills
- Resourcefulness and a problem-solving aptitude
- An academic qualification in IT, a degree would be an asset
- Willingness to learn and expand one’s knowledge
- Experience in a similar position
- Knowledge or experience in any of the following technologies:
- Microsoft Office 365 and SharePoint
- Basic network troubleshooting
- Diagnose hardware and software issues
- Hardware preparation (installation of laptops/PCs)
Who We Are
Founded in 2013, Hero Gaming focuses on offering the best gaming experience in the market through customer centricity and diverse options for its customers through speed, simplicity and gamification. The humble and truly passionate team behind our brands not only come up with new and creative ideas, but also have a great track record in executing projects with agility. Thanks to our brilliant team, Hero Gaming has become one of the most reputable companies in the industry.
How we do it
Opportunistic, fast-thinking, fast-working, fast-playing and fast-learning, Hero Gaming is committed to transparency, collaboration, experimentation, and agility. We Love what we do, we Dare to take risks, to think differently, and we Win by working hard to achieve our goals and beyond.
We believe that we are on a journey together which is revolutionising our industry. We have created an environment where innovation and creativity are fostered. Our Heroes are empowered and supported to be the best version of themselves by enjoying flexibility, career development, fantastic benefits, and most importantly a great culture.
We are proud to be an equal opportunity workplace, our heroes have many different backgrounds, perspectives, and lifestyles, and we like it that way. We embrace and celebrate diversity; it is one of our core strengths that enable us to dream big, think big and make big things happen.
We work hard and we celebrate in style just like any Hero would!
Benefits