Customer Service Agent - German Speaking
Maxent Ltd, Malta
Job Description
Max Entertainment is looking for outstanding individuals with great customer service skills, the ability to work in a multi-cultural and multi-lingual environment with a thirst for knowledge and an interest in the iGaming industry. Successful candidates will undertake ownership of customer enquiries and resolve them to the best of their abilities while maintaining and expanding our player database through sheer initiative and dedication towards providing an unforgettable personal experience.
What’s it all about?
Communication is Key! We communicate in a friendly and empathetic way at all times ensuring that we provide an experience which is second to none.
We are a team and offer the opportunity to branch out and develop your skills and expertise in various areas of the industry.
We are a vibrant evolving company always seeking champions who challenge their skillset and actively participate in improving their work environment.
What’s the Job?
Understanding player’s needs, weigh and process the information provided to apply an appropriate problem solving processes in order to develop and implement a workable solution.
To anticipate, recognise and meet the needs of customers, taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships.
You take the initiative to contact players to promote our brand psychology and goals.
You will ensure that all players receive an outstanding level of service.
You will actively communicate with relevant departments to provide a timely escalation process and follow up with pending issues to resolve appropriately.
Requirements
Only fluent German speakers will be considered for this role.
Teamwork is part and parcel of your daily work etiquette and should encourage your colleagues to show respect and gratitude for your efforts.
You show a passion for your job and you are able to commit to performing your daily tasks in a manner which befits your position.
You are charming with an open-minded approach and communicate in a friendly, professional manner.
You demonstrate flexibility in accepting change and new ideas and adapt to the constant changing requirements that this work environments offers.
Although not essential, it would be recommended that aspiring candidates have some iGaming experience or knowledge of the industry.
Benefits
Besides our vibrant office and awesome teams here is what we offer you:
- Competitive salary;
- Annual fitness allowance;
- Daily fresh fruit;
- Daily Lunch;
- Private Health insurance;
- Company and team events;