Senior Account Manager
Volt.io, Malta
Job Description
Title: Senior Account Manager
Team: Account Management
Reporting to: VP Account Management
Location: St. Julian's, Malta
About Volt:
Volt is revolutionising how people pay online, globally. Our technology frees consumers from cards by letting them ‘Pay by Bank’. It’s effortless. It’s lightning fast. It’s the future. For businesses everywhere, it’s transformative.
We’re already trusted by leading brands around the world, but the real-time revolution is only just beginning. Having raised $83.5m, we’re accelerating our mission of delivering real-time payments, everywhere. And that’s where you come in.
We need world-class talent to create a world where consumers pay, and businesses get paid, instantly. With headquarters in London and offices in Amsterdam, Berlin, Kraków and Warsaw and an all-star team already in place we’re sure you’ll fit right in.
The Role:
As an enthusiastic and dedicated Senior Account Manager at our company, you will play a vital role in nurturing positive relationships and fueling the growth of our rapidly expanding global client base.
In this dynamic position, you will be responsible for ensuring client satisfaction, driving revenue generation, and maximizing the value of our solutions for our clients.
You will serve as the primary point of contact, collaborating closely with clients to understand their unique business needs, aligning our fintech solutions to their goals, and delivering exceptional customer experiences.
Requirements
- A proactive and eager learner. At Volt you are the owner of your own growth
- Has 4+ years of relevant experience within the online payment processing/fintech industry, in customer success, support or account management with complex enterprise software, technical infrastructure or financial services
- Has a comprehensive understanding of how Account to Account payments work is highly desirable and will be considered as an advantage.
- Has strong interpersonal skills and the ability to develop strong working relationships at all organisational levels and functions, both inside and outside of Volt
- Is a natural-born networker with high energy, you are a confident self-starter with a proven commercial edge, entrepreneurial mindset and strong negotiation skills
- Ability to interface seamlessly and autonomously with a global multicultural team (culturally aware, adjusts communication style to audiences)
- Fluency in English and another language would be a plus
- Contributes to an inclusive and fun team environment
What the role involves:
- As the main point of contact for your merchants, you’ll proactively build relationships and ensure a fruitful relationship for both parties
- Help power merchants’ growth by advising on Volt’s ever-growing suite of product features
- Keep up to date with developments in the international payments industry, identifying any new commercial opportunities these present to merchants
- Work closely with Volt’s global tech, legal, financial and sales teams to boost your understanding of new product features and their relevance to merchants
- Collaborate with your colleagues on internal and customer-facing projects
What happens next?
- Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes
- Then it’s time for a second interview! The meeting will be conducted by our Department Team Lead and will last 45 minutes
- Our Chief Revenue Officer would also like to chat with you. Again the meeting to last approximately 30 minutes
- If successful, you will be given a job offer proposal
Benefits
- Competitive salary
- Flexible hours and hybrid working
- Private Healthcare
- Enhanced Parental Leave
- 25 days holiday + your birthday off
- Digital Detox: once every two months on Friday we close down all comms at Volt. The whole business is officially ordered to take the day off!
- Brand new MacBook Pro
- A great office in St Julians, offering free tea/ coffee and a gym onsite
At Volt, diversity and inclusion are integral to our culture.
We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any during your application. If there are additional options you’d like to r