Fraud and Payments Analyst
The Mill Adventure, Malta
Job Description
The Mill Adventure is a start-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.
Today, we provide a complete gaming platform, including licences and operations, for rapid deployment and success in iGaming. Our team of 60+ technology and iGaming experts is guided by passion for invention, operational excellence and commitment to improve the inefficient.
We trust and value our team and we strive to accommodate the right working conditions for each individual, in remote, office based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group.
As our business continues to grow, we are looking for a Malta based Fraud and Payments Analyst - someone who can help us with account reviews, payment authorizations, transaction investigations and liaising with customer support, and third parties support.
The selected individual will be responsible to:
- Monitor account registrations, deposits and withdrawals, while reviewing and verifying customer documents for authenticity
- Detect unusual/ fraudulent activity, investigate and subsequently close suspicious accounts in order to mitigate risk to the business
- Verify and process withdrawals accurately and in a timely manner while taking into account incoming deposits, fraud alerts and reports
- Liaise with various payment providers and work closely with internal teams, assisting with any possible issues, like missing deposits or uncredited withdrawals
- Strictly follow procedures, actively contribute to process improvements and work closely with the third parties to ensure the standards, workflows are respected and that potential risks are properly eliminated
- Proactively conduct analysis of transactional and costumer records to link unidentified transactions and accounts to known fraudulent activity, by investigating suspicious alerts with proper analysis and follow-up
- Investigate transactions and liaise with customer support, compliance and third parties
- Analysis of internal reports for activity on users, Responsible Gaming patterns and any potential abuse of fraud
- Investigate and detect situations of potential Responsible Gaming concerning behaviours and if needed escalate to responsible departments
Requirements
You'll be a great fit if you have:
- 2 years’ experience in an iGaming online payment related role and good knowledge in non-regulated and regulated markets
- Anti-money laundering and GDPR knowledge
- Excellent analytical skills, interpersonal problem-solving skills
- Meticulous attention to detail
- Excellent written and verbal communication skills
- Ability to work on your own initiative and to be a team player with a hands-on approach
Benefits
- A lean, focused company, offering a flexible working environment
- The opportunity to work with and learn form a highly skilled, talented team
- A great company culture, where accountability is innate, transparency is key and competency is virtue
- Being part of a small, tight knit, caring community
- Work equipment of your choice
- Private health insurance
- Learning budget
- Fitness benefit
- Parking/transport or co-working allowance
- Company wide and team based get togethers