VIP Experience Manager - Canada
Rhino Entertainment Group, Malta
Job Description
At Rhino Entertainment, we are looking for a VIP Experience Manager for the Canadian market who will be responsible for delivering an unparalleled VIP experience to our esteemed players.
Are you a dynamic individual, fluent in English (fluency in French would be a plus), with a passion for providing exceptional customer service and building strong relationships with high-value players? Then this might be the right opportunity for you!
As VIP Experience Manager, working closely with our Country Manager - Canada amp; Commercial Team - you will have the opportunity to support our top-tier customers, ensuring their satisfaction and loyalty by providing personalised assistance, tailored promotions, and exclusive rewards.
What your role would look like:
- Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates
- Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp
- Build long-lasting relationships with players by providing personalised support and addressing any concerns or issues they may have
- Monitor player activity and identify opportunities to enhance their gaming experience
- Collaborate with other internal departments such as marketing and promotions to create targeted campaigns for VIP players
- Collecting and analysing information and data on customer segments and suggesting changes for optimization
- Stay up-to-date with industry trends and competitor activities to ensure we are offering the best VIP experience in the market
Requirements
Qualities we are looking for:
- Fluent in English language, with excellent verbal and written communication skills. Proficient knowledge of French would be considered a strong asset.
- Previous experience in a similar role within the online casino industry is highly desirable
- Previous experience in a similar role with the Canadian market is highly desirable
- Strong customer service skills with a passion for delivering exceptional experiences
- Ability to build rapport quickly and establish trust with high-value players
- Team player with a positive attitude and proactive approach to work
- Excellent organisational skills with the ability to prioritise tasks effectively
Benefits
What we offer:
- Competitive salary with health benefits and health insurance
- Attractive bonus packages
- Career development and growth
- Overseas working
- Social events
- Diversity of role, projects, and challenges
- Excellent team-oriented and international work environment
About Rhino Entertainment
Established in 2020, Rhino Entertainment is a fast-growing online gaming operator which consistently punches above its weight, with a multi-brand strategy, operating out of a number of reputable, regulated jurisdictions from which our brands are open to an ever-growing number of markets. Our multi-national teams, who are forward thinking, passionate, and perseverant, have built fantastic products through which we provide value-driven and exciting online entertainment through industry-leading technologies and an unmatched customer experience.